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Case Studies

Citizenship and Immigration Canada

Citizenship and Immigration Canada (CIC) has recently had to align technology investments to its mandate. This has involved redefining the way it approaches project management.

Edmonton merges call centres using new CRM software

The city of Edmonton is the first municipality in North America to offer its citizens a single-point 311 call centre using SAP's customer relationship management (CRM) software to help connect those looking for information and non-emergency services.

Energy efficiency upgrades prove profitable for hospitals

The recent completion of major energy-saving and facility renewal programs by two southern Ontario hospitals can be attributed to creative financing programs, which allows them to pay for the improvements through the energy savings they produce.

Vancouver councillor proposes open IT standards

Vancouver's city hall recently passed a motion encouraging the selection of open data, standards and source code in future information technology (IT) procurement.

Calgary to host 2009 WorldSkills Competition

The city of Calgary is set to host the 40^th WorldSkills Competition, where over 900 competitors will test their knowledge against international standards in 45 different skill categories.

calendar of events

July 27-31, 2009
GeoWeb Conference
Morris J. Wosk Centre for Dialogue
Vancouver, B.C.
Visit www.geowebconference.org.

August 14-16, 2009
CAPB Conference
Canadian Association of Police Boards (CAPB)
Sydney, N.S.
Visit www.capb.ca.

September 15, 2009
Security Canada Atlantic
Canadian Security Association
Holiday Inn Halifax Harbourview, Dartmouth, N.S.
Visit www.securitycanadaexpo.com.

September 15-16, 2009
Public Sector Facilities and Infrastructure Asset Management Summit
Strategy Institute
Four Points By Sheraton Toronto Airport, Toronto, Ont.
Visit www.strategyinstitute.com.

September 21-22, 2009
Strategic Procurement and Sourcing
The Institute of Public Administration of Canada (IPAC)
Fairmont Empress Hotel, Victoria, B.C.
Visit www.ipac.ca.

For all events click here

RECOGNITION AND MILESTONES

		Guelph Hydro recognized for innovative leadership
		Guelph Hydro Electric Systems, owned by the city of Guelph, Ont., recently won the Innovation in Technology award in recognition of its innovative web applications and leadership among electrical utilities in the province.

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Top stories

Saskatchewan named GTEC 2009 showcase province